BACS remittance advice emails - Please check 'Spam' or 'Junk' folders
The Council has received a number of calls from suppliers since implementation of the new payments system regarding non-receipt of BACS payment remittances that are normally emailed to them.
It has been identified that payment remittance emails are going into suppliers 'Spam or 'Junk' folders due to the different email address the new system uses.
To ensure remittance emails are received directly into inboxes please add email@example.com to your trusted or safe senders list. Could we please also ask that suppliers check their junk or spam email folder prior to contacting the Council.
Invoicing Walsall Council during the Covid-19 outbreak
In order to help the council to continue to pay all of our suppliers as normal during the current Covid-19 outbreak, we are requesting that wherever possible invoices are submitted electronically to PaymentsTeam@Walsall.gov.uk.
Please ensure your invoices clearly state a valid Walsall Council purchase order number. If you do not have a purchase order number please email the officer who procured the goods / services. For guidance, naming conventions for WMBC email addresses are generally as follows firstname.lastname@example.org.
Please do not call Oracle Support, general invoice enquiries and requests for statements should be emailed to OracleSupport@walsall.gov.uk.
To find out how to become a supplier to Walsall Council or if you want to find out more information on tenders and supplier terms and conditions, please go to the Procurement internet pages
Businesses are frequently targeted by fraudsters attempting to divert their payments to false bank accounts. We have many counter measures in place to deal with such attempts but you must also be proactive in tackling fraud.
Please contact us immediately if you hear of any attempts to use company details fraudulently.
Suppliers, please insist on a valid purchase order.....
One of the main reasons for delays in payments to suppliers is not having a valid purchase order to match the invoice to. When supplying Walsall Council with goods or services please request a valid purchase order number. For more advice please see the Purchase orders
Peace of mind
Walsall Council is committed to providing a transparent and secure financial service. To help achieve this several checks are required when setting up a new supplier or amending the details of an existing supplier. These checks are in place to help prevent fraudulent activity protecting both the supplier and Walsall Council.