Coronavirus: Latest information and advice 

Homebreadcrumb separatorAbout the Councilbreadcrumb separatorCorporatebreadcrumb separatorService standards

Service standards

Framework (CAF)Putting the customer at the heart of what we do

When you contact Walsall Council, we will make sure you receive friendly, reliable and excellent customer care. Our standards apply to everyone working for us. This includes all staff and elected members, and all services we provide or that are provided for us.

Departmental Service Standards


Children and young people

Children's Residential (PDF 30KB)
Children's Services - Statutory Complaints (PDF 101KB)
Performance and Outcomes (PDF 101KB)
Youth Offending Service (PDF 40KB)
Youth Service (PDF 40KB)

Community and living

Council and democracy



Leisure and culture

Policing and public safety

Social care and health

Performance and Outcomes - SC&I (PDF 110KB)

Transport and streets