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Service standards

Framework (CAF)Putting the customer at the heart of what we do
When you contact Walsall Council, we will make sure you receive friendly, reliable and excellent customer care. Our standards apply to everyone working for us. This includes all staff and elected members, and all services we provide or that are provided for us.
Departmental Service Standards
Children and young people
Children's Residential (PDF 30KB)
Children's Services - Statutory Complaints (PDF 101KB)
Performance and Outcomes (PDF 101KB)
Youth Offending Service (PDF 40KB)
Youth Service (PDF 40KB)
Community and living
Council and democracy
Leisure and culture
Policing and public safety
Social care and health
Performance and Outcomes - SC&I (PDF 110KB)
Transport and streets