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Changes to Service Delivery in response to Covid-19

In response to the Covid-19 outbreak and following recent measures that the Government has put in place, the Procurement Service will be operating on a remote basis only, with effect from 24 March 2020, until further notice.
In order to enable service continuity whilst minimising risk to employees and members of the public, alternative service delivery options have been put in place as a temporary measure and are likely to be in place for some weeks.
All of these arrangements are being kept under review and may change based on Government advice.

Operating Hours

The Procurement Service will continue to operate during the following times:
08.45 – 17.15 - Mon - Thur
08.45 - 16.45 - Fri


If you need to contact the Procurement Service it can be done in the following ways:
Procurement Service Main Email Address
This email address will be monitored during the business operating hours set out above and we will endeavour to redirect your enquiry to an appropriate member of staff within the same working day as far a possible  
The Council’s E-Procurement portal ‘InTend’

Individual Officer Email Address: if you know it.The format for Council Officer email addresses is

Mobile Telephone: Some staff have a mobile telephone numbers and can be contacted directly if you know the number. For internal customers mobile numbers are published on People Finder and Delve where they exist .

Service Standards: We will continue to do everything possible to ensure that disruption to Procurement Services is minimised as far as possible and that customers continue to receive appropriate levels of support during this challenging period. We remain committed to order to ensure that services needs are in appropriately met and balanced with the needs of customers and staff. We appreciate your patience and in return offer the following commitment to our customers

We will:

  • Act responsibly, in accordance with advice to minimise risk to self and others
  • Maintain and balanced focused on continuity of service to our customers
  • Be flexible and responsive to a changing situation  
  • Communicate effectively with customers and team members
  • Be patient, understanding and supported of others
  • Continue to operate in accordance with Professionalism, Leadership, Accountability, Transparency and Ethical ‘PLATE’ Corporate Plan Values and Behaviours


Walsall Council spends in excess of £200m on supplies and services, providing businesses of all sizes with a wide range of commercial opportunities. The council's priority is to secure the best value for money throughout a large and diverse organisation.

To achieve this objective, businesses wishing to contract with the council should have some understanding of the purchasing process that operates within the council, in addition to where they can obtain advice if required.
These pages aim to help all businesses when quoting or tendering for council contracts. It explains the methods of purchasing and provides guidance on some of the key factors that businesses will need to consider throughout the purchasing process.
There is a great deal of competition for Walsall Council contracts and this guide cannot assure individual businesses of success. However, it should provide sufficient information to allow businesses to present their products or services in compliance with the purchasing process.
Walsall Council purchases supplies and services which range in value from a few, to many hundreds of thousands of pounds. There are numerous European and UK laws which the council must comply with, especially with regard to higher value contracts.

  • Visit our electronic tendering page to find out how to electronically access tender and contract opportunities for Walsall Council.
  • Visit social care and health information for providers to access open tenders.

Contact us

Procurement, Walsall Council, Civic Centre, Darwall Street, Walsall, WS1 1TP

Telephone 01922 658471

(currently this line is not monitored consistently due to the constraints of remote working – please email the procurement for assistance or contact the main Council contact centre if you are unable to access email)