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3rd Party Applications and web portals

Where appropriate we will support the use of third party apps and web portals which would assist residents and service users with contacting the council or accessing our services. This technology will often provide a secure method for individuals to provide information to the council and ensure that the information is protected and only available to the relevant team and for the appropriate purpose.


Whenever the council considers that the use of third party applications or web portals may assist individuals they will ensure that appropriate safeguards are in place to ensure that any use is in compliance with data protection legislation. This may include having agreements in place between the council and the third party application and clear defined processes for its use and what information can be collected this way.