Pollution control

Pollution Control during COVID-19 (coronavirus)

During the COVID-19 emergency Walsall Council is working hard to maintain key front line public services and, like many other businesses and service providers, we are facing challenges with self-isolation, government restrictions and impact on our staff.

Continuing to protect public health and the environment through enforcement of legislation and the provision of advice and information remains important to the Council.

In view of Public Health England guidance on social distancing, we are keeping site visits to an absolute minimum and face-to-face meetings have been suspended unless major incidents or other essential works make these necessary. Nevertheless, we are maintaining our commitment to respond to requests and enquiries within 7 working days where at all practicable.

Planning applications and Building Regulations applications are continuing to be processed and we remain able to provide telephone or email advice to developers, agents and professionals acting on their behalf.

Environmental Permits are continuing to be processed however invoicing has been deferred until October due to the current circumstances. Existing IPPC A2 and Part B permits will remain valid until this time.

Finally, environmental regulation of industry with respect to air pollution, ground contamination, noise and vibration is ongoing although there is a recognition that the current circumstances mean that some situations are not representative of the norm so response will be tailored accordingly.

If you would like to discuss a concern with a member of the Team please call our Contact Centre on 01922 650000. Our friendly agents will be happy to assist you. If they are unable to do so they will pass your details onto the Pollution Control team who will contact you within 7 working days.

Processing of Environmental Permits for IPPC A2 and Part B installations and regulation of specified industries.

Environmental regulation of industry in general – air pollution, ground contamination, noise, vibration

Complaint responses re. environmental incidents, pollution, emergencies e.g. where serious issues arise or there are significant environmental impacts

Major incident responses

Pollution control provides a specialist range of monitoring, investigation and enforcement services covering:

air pollution and air quality

contaminated land

noise and vibration

The functions undertaken by pollution control include:

review and assessment of air quality

identification and regulation of contaminated land

routine monitoring of landfill gas at closed council landfill sites

noise and vibration measurements and analyses

regulation of industrial processes

investigation of complaints concerning industry

provision of environmental data and information and

provision of advice and technical support for the Building Regulation, regeneration and development control processes

What can I expect from the Pollution Control Service?

Following a request for service we will aim to respond within severn working days of the original enquiry.

We will respond to written requests for information and/or advice within five working days.

What do you expect from me?

To enable us to provide as efficient a service as possible, please ensure that you:

Provide as much information as possible regarding your enquiry

include your name and address and a contact telephone number wherever possible

give full details and circumstances of your enquiry and

any information or documentation already in your possession.

What are your customer care values?

We will handle your request promptly

We will maintain high accessibility and availability of service

We will provide an effective service that meets your needs

We will be fair and courteous regardless of your ethnicity, disability, gender, age, religious belief or sexuality

We will be helpful and strive to go the extra mile to meet and/or exceed your expectations

We will provide all the information you require to satisfy your needs

We will ensure that our people are professional, well trained and knowledgeable

We will ensure that your request is owned by the first person you contact

We will fully protect your privacy and information about you will be treated as confidential

We will strive to deliver what you need but be clear about the extent of the service which we can provide.

Pollution Control
Highways & Transportation
Walsall Council
Zone 2K 2nd floor, Civic Centre
Darwall Street
Walsall
WS1 1DG

Email pollutioncontrol@walsall.gov.uk

You can use our online contact form for general enquiries, compliments and complaints.

Coronavirus: Latest information and advice

Pollution control

Pollution Control during COVID-19 (coronavirus)