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This document does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our visitors.



• Our postcode for your satnav is WS2 8EW.

• Our nearest public car park is Day Street, WS2 8EQ, which has blue badge parking available.

• There is a drop-off point for minibuses and coaches at the side of the museum, on Wisemore.

• The nearest railway station is Walsall.

• The nearest bus station is St. Paul’s Walsall.

• Taxis are available from Bridge Street, close to both St. Paul’s and Bradford Place bus stations; and from Station Street, outside the street entrance to Walsall railway station.


Physical access

• The area around the outside of the museum is paved and sloped.

• The picnic area is paved.

• The main entrance has level access.

• There is level access from the main entrance to: Shop; Refreshments area; Ground floor displays; Tannery; Unisex accessible toilet; Baby changing facilities; Meeting Room; Gardens; Picnic area. 

• The floors in the museum are a mixture of carpet tiles, tiles, and wooden floorboards.

• Some doors in the museum, including the front door and the doors in the corridor leading the the accessible toilet and baby change facility, have to be opened manually.

• There is a lift from the ground floor (NB this is in the adjoining Walsall College building with access via the ground floor staff kitchen.  Staff accompaniment is required to use the lift).

• The museum display areas are sited across two floors.

• There is a Reference Library on the second floor.  The second floor can be accessed by the lift, however, this requires access via one of Walsall College’s classrooms, and so it is not always practical.  Alternative arrangements, such as bringing reference materials to the lower floors, can be made.

• There are two staircases in the building – the central staircase accesses all floors; the back staircase links the ground and first floors only.

• There is a fully accessible unisex toilet on the ground floor, and further toilets (not fully accessible) on the ground and first floors.


Audio access

• There is a hearing loop in the Meeting Room.

• There is one audio-visual subtitled film in the Tannery.

• There is a sensory activity – leather keyring-making – available at all times.

• All staff have disability awareness training. Some staff have BSL or Makaton training.


Visual access

• There are no full height glass doors or windows in the building.

• There are glass-fronted cabinets with low surface reflection.

• The walls and the doors have high colour contrast.

• The light levels in the building vary, but areas are generally well-lit.

• There is one audio-visual film in the Tannery.

• Visitor Assistants and Demonstrators are usually available to verbally interpret displays.

• Text panels vary in quality.  Older panels are text-heavy and use serif fonts.  Newer panels have a low word-count, high contrast and large sans-serif fonts.  All are in English only.

• Items can be made available for handling, by prior arrangement.

• There is a sensory activity – leather keyring-making – available at all times.


Workshops and events

• These are usually held in the Meeting Room or the Tannery.  Both are located on the ground floor.

• Craft sessions use non-toxic materials.  Scissors in children’s sessions are designed for safe use by children and are handled under adult supervision.

• Children under the age of eight must be accompanied at all times by a responsible adult.  Parents/guardians of children over the age of eight must sign an “Unaccompanied Child” form (available at the front desk) before leaving them at the museum.



• All staff have disability awareness training.

• Emergency evacuation procedures are in place for visitors with disabilities.

• Assistance dogs are welcome.  Water is available upon request.