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Payment difficulties

Prompt invoicing, collection and recovery of debt are essential activities that underpin the financial stability of Walsall Council.
Whilst there is a need to ensure that customers pay their invoices, the council recognises that some individuals and organisations may have financial difficulties. The Council will ensure fair and supportive treatment of customers in these circumstances.
If you are experiencing genuine problems paying your invoices please tell us immediately so that we can provide assistance and advice on suitable instalment arrangements or other payment options.  Please contact the Income Team on 01922 658424.  The intention is that all debt owing to us is settled within the shortest and most realistic timescale.
If you are experiencing severe financial difficulties some of the links below may be of assistance:
Money Advice Service
The Money Advice Service helps people manage their money. They are a free, independent and impartial service, set up by government. You can get information online or by calling the free helpline:
Telephone 0800 138 7777
Citizens Advice Bureau (CAB)
The CAB offers free, confidential advice face-to-face or by phone. Most CABs also offer home visits, and some give email advice:
For England call 0300 330 1313 (Adviceline).  At the time of publication, CAB website quoted that calls to this service cost the same as calling 01 and 02 numbers.
National Debtline
National Debtline is a free, confidential service offering independent advice about dealing with debt. You can get information online or by calling the free helpline:
Telephone 0808 808 4000
Ablewell Advice Services
Ablewell Advice Service provides free, independent, impartial and confidential advice services:
Telephone 01922 639700
Welfare Rights Service
Walsall Council based team providing benefits maximisation services:
Advice Now
Advice Now is an independent not-for-profit web site providing information on rights and legal issues for people who need it:
StepChange provides free advice on problem debt based on what is best for the individual:
Telephone Freephone 0800 138 1111