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Social distancing and implications for accessing council services

  • 21 March 2020
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On Friday the 20 March the Prime Minister announced steps to further reduce the amount of face to face contact that people have with each other through socialising.  This step has been taken in response to Coronavirus (COVID-19) and a number of venues have been identified that include some operated by councils.

In light of this most recent announcement Walsall Council has had to make the very difficult decision to implement additional restrictions on physically accessing services so as to limit risks to our customers and staff.

Walsall Council has already closed many of its public facing buildings and the following steps are being taken:

The Council House will remain open with additional measures in relation to social distancing but the Town Hall remains closed and all events have been cancelled until further notice. 

Our MOT service at the Brownhills Depot is now closed to the public as is the Arboretum Visitor Centre.

From Wednesday 25 March the Civic Centre’s First Stop Shop will be closed to the public. Customers can still access council information and systems using online and telephone services. 

There are some additional social distancing measures in place but all aspects of our Registrars service remains open.

Our household waste and recycling centres are also still open and we continue to provide online access for enquiries and payments and a full telephone service.

Councillor Bird, Leader of Walsall Council said

“We are in exceptionally challenging times and have duty to continue to support all our customers, business and residents whilst also doing what we can to protect their health and that of our staff.

I am proud of the way services have responded to the situation and utilised alternative ways of working to continue to be able to meet the needs of our customers as much as possible.

Unfortunately there is no end in sight and so I urge everyone to do what they can to take care and follow the Governments guidance regarding social distancing.”

This communication is based upon the best available information we have received from central government, scientific, and health experts.  As we are dealing with an ever evolving situation things may change rapidly.  For previous published information regarding service closures please see earlier news item https://bit.ly/2U3hwa0

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