At the upcoming meeting on 16 June, Cabinet is to consider a Reset Action Plan that will establish what the ‘new ways of working’ will look like for Walsall Council staff in the future.
Over the last 15 months, Walsall Council has challenged itself to introduce and accelerate the ‘Proud Ways of Thinking and Ways of Working’ to safely comply with COVID-19 regulations whilst maintaining service delivery and supporting its employees and residents through these unprecedented times. The Proud Ways of Thinking and Ways of Working are closely aligned to Walsall Council’s corporate outcomes that will transform the Council, creating an environment that provides opportunities for all residents and communities to fulfil their potential.
In April 2021, Personnel Committee approved a report that set out considerations for how the Council will work in the future. Cabinet will critically examine this report and capitalise on the lessons the Council has learnt over the past 15 months, agreeing on the correct reset approach to take and will provide a mandate to implement the Reset Action Plan.
Councillor Mike Bird, Leader of Walsall Council said:
“The approved Personnel Committee report strongly aligns to the delivery of the three Walsall Proud Promises, which aim to: improve outcomes and customer experience, improve employee satisfaction and engagement and improve service efficiency and performance.”
“Over the past 15 months I have seen first-hand how well staff have responded to the new digital ways of working with outstanding dedication and skill; all colleagues have gone above and beyond to rapidly develop new ways of delivering services safely for Walsall residents.”
“Cabinet will also take into consideration the feedback from our recent staff and resident surveys. A recent online customer survey suggests that there has been improvement to the satisfaction rates of our customers with rates reported as increasing from 67% in 2019 to 73% in 2021. Further information relating to the surveys can be found in the report below.”
“This data will support us when creating the design for how the council will operate, how services will be accessed in the future, how we will work and what could look different, whilst continuing to manage the ongoing risk from COVID-19.”
“COVID-19 has been the catalyst that has driven innovation, adaptation and transformation at pace, a demonstration of purposeful local leadership, of swifter decision making, of deeper collaboration, of better use of evidence, of increased digital adoption and of strengthening awareness of the capacity of communities and what the council, partners, businesses and local people can achieve together.”
Notes to editor
Cabinet report — http://cmispublic.walsall.gov.uk/cmis/Meetings/tabid/70/ctl/ViewMeetingPublic/mid/397/Meeting/3339/Committee/434/Default.aspx