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Local History Centre Service Standards

What can I expect from the Local History Centre Service?
Walsall Local History Centre will acquire, preserve and make available as wide a range of documents, photographs, oral history tapes and media in other formats as possible to reflect the history of the whole of the geographic area served by Walsall Council.
Customer services
We will open as many days a week as possible including Saturday morning and one late night
We will provide space for you to access and study material relevant to your inquiry
All items requested by request slip will be produced within 10 minutes
Photocopying will be done on demand if the type and condition of the item permits. Very large orders may need to be deferred in agreement with the researcher by staff in the research room
We will provide a range of promotional activities
We will provide at least one computer for public use with free access to the internet
We will provide information about our service which is accessible in a variety of formats
Acquisition and Cataloguing
All archive material accepted as a gift or deposit will fall within the Centre’s ‘Archive Collecting Policy’
All local studies material bought or accepted as a gift will fall within the Centre’s ‘Local Studies Acquisitions policy’
We will accession all new collections and send a final acknowledgement and receipt within 14 days of their receipt
We will make as many of our collections available for research as possible subject to the need for adequate cataloguing and to abide by statutory restrictions on access such as the Data Protection Act
All deposits will be made by deposit agreement and all oral history recordings by clearance form
Enquiries and Consultation
Your enquiry will be acknowledged within 5 working days and you will receive a response within 20 working days
We will consult regularly with our users about possible improvements to the service
The Centre will comply with the Historical Manuscripts Commission ‘A Standard for Record Repositories’
The storage area and methods of storing, packaging and displaying items will meet the requirements of British Standard 5454 ‘Recommendations for storage and exhibition of Archive Material’
Conservation work will be carried out according to the provisions of British Standard 4971 and the ECCO Professional Guidelines and Code of Ethics
We will catalogue archive collections to prescribed international cataloguing standards
What can you expect from me?
Observing the research room rules including handling all items which you use with care, particularly unique and rare items, using pencil at all times, not eating or drinking in the research room and asking the staff for guidance if you are unsure about something
Asking the staff if you have difficulty finding what you want
Being considerate of other users
Complying with copyright legislation
Keeping your CARN ticket in a safe place to avoid unauthorized use and reporting any loss immediately
Letting us know if we have made a mistake
Complying with the customer user contract when using the computer
Switching off your mobile phone whilst in the research room
What are the Local History Centre customer care values?
We will:
handle your request promptly
maintain high accessibility and availability of service
provide an effective service that meets your needs
be fair and courteous regardless of your ethnicity, disability or gender
be helpful and strive to go the extra mile to meet and/or exceed your expectations
provide all information you require to satisfy your needs
ensure that our people are professional, well trained and knowledgeable
ensure that your request is owned by the first person you contact
fully protect your privacy and information about you will be treated as confidential
strive to deliver what you need
How can I comment, compliment or complain?
Complete a feedback form at the Local History Centre
Contact us:
Walsall Local History Centre
Essex Street
United Kingdom
Telephone (+44) 01922 652212
Tell Us forms are available in all Walsall Council receptions. Alternatively you can complete the