The Local Government Ombudsman investigates complaints of injustice
arising from maladministration by local authorities and certain other bodies.
The Ombudsman investigates complaints about most council matters including
council tax, housing benefit, housing, planning, education, children’s services, social care, highways,
consumer protection, drainage and council tax. The Ombudsman can investigate complaints about how the
council has done something. But they cannot question what a council has done simply because someone
does not agree with it.
The Ombudsman normally expects someone making a complaint to give the
council concerned an opportunity to deal with a complaint against it first. It is best to use the council's
own complaints procedure, Tell us, or our procedures for complaints about children’s services or social
care. If the complainant is not satisfied with the action the council takes, he or she can refer the
matter to the Local Government Ombudsman.
The Ombudsman can be contacted at:
Local Government Ombudsman
P.O. Box 4771
To make an electronic complaint to the Ombudsman, visit the web site
www.lgo.org.uk and use the online form
There is more information about the Local Government Ombudsman available
on the Ombudsman’s website www.lgo.gov.uk . This includes information on how to
make a complaint, as well as copies of the Ombudsman’s annual letters to Walsall Council for the past
five years, and copies of reports issued by the Ombudsman about complaints relating to our services.