The Local Government Ombudsman investigates complaints of injustice arising from maladministration by local authorities and certain other bodies.
The Ombudsman investigates complaints about most council matters including council tax, housing benefit, housing, planning, education, children’s services, social care, highways, consumer protection, drainage and council tax. The Ombudsman can investigate complaints about how the council has done something. But they cannot question what a council has done simply because someone does not agree with it.
The Ombudsman expects someone making a complaint to give the council concerned an opportunity to deal with a complaint against it first. It is best to use the council's own complaints procedure, Tell Us, or our procedures for complaints about children’s services or social care. If the complainant is not satisfied with the action the council takes, he or she can refer the matter to the Local Government Ombudsman.
There is more information about the Local Government Ombudsman available on the Ombudsman’s website www.lgo.gov.uk . This includes information on how to make a complaint, as well as copies of the Ombudsman’s annual letters to Walsall Council for the past five years, and copies of reports issued by the Ombudsman about complaints relating to our services.
The Ombudsman can be contacted at:
Local Government Ombudsman
P.O. Box 4771