You can find the latest Covid-19 update and frequently asked questions here 

COVID - 19 Update     15th July 2021
 

Walsall Council are pleased to confirm that as we enter Step 4 of the Governments Covid recovery roadmap, we are able to relax some of the restrictions which we have been operating under. These changes will be in place from Monday 19th July 2021. Details are explained within our FAQs. 

The following ​high standards of covid-safe control measures will remain in place:

  • Hand sanitiser will remain in place throughout our facilities
  • Disinfectant wipes will still be available for customers to wipe over equipment
  • Reception screens will remain in place to protect both staff and customers
  • Although not mandatory, customers are politely requested to wear face coverings whilst moving around the facilities
  • Advanced bookings will still be in place for many sessions but will be optional rather than mandatory (you can just turn up, however we cannot guarantee a space)

 

Can I freeze my membership

We understand that some members may still not feel comfortable enough to return so we will continue to give our fitness members the option to freeze on a monthly basis.

To freeze your membership for a month please contact your regular centre by phone or in person. 

What is happening for those with a family annual pre-paid membership

The lock down closure period was automatically added to your expiry date.

Family annual membership can still be frozen on a month by month basis by contacting your regular centre by phone or in person. 

Any freeze will have to be in place for all family annual members included in the membership. 

What social distancing measures are going to be in place?

How we are keeping you safe:

  •  capacities will be gradually increased over time to help keep you safe

  • providing an enhanced cleaning regime and regularly cleaning contact points

  • providing sanitisation stations on arrival and throughout our facilities

  • instructing staff to follow isolating guidance when showing symptoms

How you can help:

  • do not visit our leisure centres if you have Covid-19 symptoms or have been told to self isolate (stay at home)

  • book and pay in advance and avoid cash transactions where possible

  • comply with the NHS Test and Trace and scan the QR posters

  • where possible try to remain distanced from people you do not live with, especially while queuing 

  • changing rooms and showers are available but where possible still arrive dressed ready to exercise

  • whilst face coverings are not mandatory we politely request that customers wear them whilst moving around the building

  • wash or sanitise your hands regularly while using the facilities

  • wipe over any gym equipment before and after use using the disinfectant wipes that are provided

  • by being patient and respecting the efforts that our staff are making to keep you safe  

I cancelled my direct debit whilst the centres have been closed, can I re-join?

Yes of course, we'd love to have you back! 

Re-join here

 

 

Which activities are now available?

From the 19th July 2021 saunas and steam rooms will reopen. 

Our summer holiday programme will be running from 26th July 2021 for details please click here

 

 

How will I be able to book an activity?

As we move into a new phase of Covid guidance, advanced bookings are no longer required by law and capacities have been increased where safely possible.  Due to positive feedback we have retained advanced booking for high demand sessions and activities.  

At Walsall Gala: Advanced booking (online, by phone, and onsite) is available for group exercise sessions (including aquacise and aqua-therapy) only. All other general swimming sessions and gym usage cannot be booked in advance.

At Darlaston Pool: Advanced booking (online, by phone, and onsite) is available for aquacise and ladies only swimming. Teaching pool sessions can be booked in advance by phone or onsite. All other general swimming sessions and gym usage cannot be booked in advance.

At Bloxwich and Oak Park Active Living Centres: Advanced booking (online, by phone, and onsite) is available for all swim sessions apart from public swims (turn up and pay on the day). Group exercise classes and gym sessions can also be booked in advance.

If attending a session that you have not pre-booked we cannot guarantee that there will be a place available.

Advanced bookings can be done 7 days in advance. 

BOOK NOW

To register members will need their card number.   If you have lost your card or cant find your original email from when you joined you will need to phone the centre.

How to guide to book online - members

Non-members do not need to register, instead add your activity to the basket and click anonymous non member. Add your name and card details to make your payment and complete your booking.

How to guide to register and book online - non members

To book online with junior prices you will first need to contact our reception teams for your child to be initially set up with a card number. 

You can also book by calling the centres during their opening hours.

 

What if I miss my booking slot or cannot attend?

Unattended sessions will not be refunded. Pre-paid members who fail to attend their bookings may be subject to penalties including booking restrictions and full cost recovery as per booking Ts & Cs. 

If you cannot attend a pre booked session please cancel this on line or call the centre so that place can be reallocated.

What changes are being made to public swimming sessions?

Our summer holiday pool programmes have been designed to retain some elements of Covid safety while also giving maximum access to the public.

Due to positive feedback from customers advanced bookings have been retained for some swim sessions details of which are highlighted on the programme

Timetables can be viewed here

You can help us by:

Please do not arrive early for your session, and leave as promptly as possible after your swim.

Although changing villages and showers will be open we ask that you minimise your usage by changing quickly and showering at home if possible.

Hand sanitiser is available throughout our facilities, please maintain good hand hygiene throughout your visit.

Children are welcome to book a lane swim but must be able to swim continuous lengths.

What happens with my child's swimming lessons

Our Swim Academy is fully open. 

Following advice from Swim England and The Swimming Teachers’ Association the following Covid-19 are in place to ensure that you and your child are safe. We ask that you follow the guidance to help us make the lessons run smoothly:

  • With the exception of the Gala Teaching Pool and Brine Pool, all instructors will teach from poolside to help maintain social distancing
  • Your child will come to their usual lesson at their usual day and time
  • All swimmers are still asked to arrive ‘beach ready’ where possible although changing rooms are available for all.
  • Spectators are allowed for all lessons, however, we do ask this limited to one adult per child to reduce congestion on poolside.
  • Adults spectating are politely requested to wear a face covering while on site.
  • Please do not arrive more than 5 minutes before the scheduled start time of your lesson, and leave promptly afterwards to avoid congestion.
  • Changeovers between classes may take slightly longer than usual to maintain social distancing but we will endeavour to deliver a 25 minute class within the lesson time frame.
  • Parent & Toddler customers will have full access to changing villages.
  • Entrance and exits will return to the facility's main doors.

 

Will changes be made to the gyms?

Gym layouts will be rearranged without strict need for social distancing.

Capacities will be increased.

Hand sanitiser and wipes will still be available and we ask customer to continue using them.

Advanced bookings

Darlaston and Walsall Gala: Advanced bookings are no longer in place.

Bloxwich and Oak Park: Advanced booking are available but not mandatory.

We will monitor the use of advanced bookings and review regularly to determine the best approach for our customers.

 

What if I am unable to attend my booking through having to self isolate?

Customers can transfer a booking to another date and time at the same site by contacting the site where the original booking was made, providing that a minimum of 24 hours notice is given. 

Do i still need to advance book?

 

Birthday parties

We are working hard to find a safe way of delivering parties, bookings will resume as soon as possible.