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COVID-19 information

Last updated February 2022

Moving in to 2022, we are returning to a pre-covid style of programming designed to create long and flexible sessions that make it as easy as possible for you to access our facilities at your convenience.

Session capacities will return to close to their pre-covid levels allowing more people to use the pools.

Advanced bookings will only be available for classes (including aquacise and aquatherapy) and pool sessions that are considered to be in high demand (indicated on pool timetables).

Bloxwich sports hall has re-opened and is available for badminton, table tennis and hall hire again.  The reopening of the Oak Park sports hall is targetted for week starting 7 March 2022. 

The following ​high standards of covid-safe control measures will remain in place:

  • Hand sanitiser will remain in place throughout our facilities
  • Disinfectant wipes will still be available for customers to wipe over equipment
  • Reception screens will remain in place to protect both staff and customers
  • Although not mandatory, customers are politely requested to wear face coverings whilst moving around the facilities

Can I freeze my membership?

We understand that some members may still not feel comfortable enough to return so we will continue to give our fitness members the option to freeze on a monthly basis.

To freeze your membership for a month please contact your regular centre by phone or in person. 

What is happening for those with a family annual pre-paid membership?

The lock down closure period was automatically added to your expiry date.

Family annual membership can still be frozen on a month by month basis by contacting your regular centre by phone or in person. 

Any freeze will have to be in place for all family annual members included in the membership. 

What social distancing measures are going to be in place?

How we are keeping you safe:

  • capacities will be gradually increased over time to help keep you safe
  • providing an enhanced cleaning regime and regularly cleaning contact points
  • providing sanitisation stations on arrival and throughout our facilities
  • Instructing staff to follow isolating guidance when showing symptoms

How you can help:

  • Do not visit our leisure centres if you have Covid-19 symptoms or have been told to self isolate (stay at home)
  • Book and pay in advance and avoid cash transactions where possible
  • Comply with the NHS Test and Trace and scan the QR posters
  • Where possible try to remain distanced from people you do not live with, especially while queuing
  • Changing rooms and showers are available but where possible still arrive dressed ready to exercise
  • Whilst face coverings are not mandatory we politely request that customers wear them whilst moving around the building
  • Wash or sanitise your hands regularly while using the facilities
  • Wipe over any gym equipment before and after use using the disinfectant wipes that are provided
  • By being patient and respecting the efforts that our staff are making to keep you safe  

I cancelled my direct debit whilst the centres have been closed, can I re-join?

Yes of course, we'd love to have you back! 

Re-join here

What changes are being made to public swimming sessions?

Due to positive feedback from customers advanced bookings have been retained for some swim sessions details of which are highlighted on the programme

Timetables can be viewed here

You can help us by:

Please do not arrive early for your session, and leave as promptly as possible after your swim.

Although changing villages and showers will be open we ask that you minimise your usage by changing quickly and showering at home if possible.

Hand sanitiser is available throughout our facilities, please maintain good hand hygiene throughout your visit.

Children are welcome to book a lane swim but must be able to swim continuous lengths.

What happens with my child's swimming lessons?

Our Swim Academy is fully open. 

Following advice from Swim England and The Swimming Teachers’ Association the following Covid-19 are in place to ensure that you and your child are safe. We ask that you follow the guidance to help us make the lessons run smoothly:

  • With the exception of the Gala Teaching Pool and Brine Pool, all instructors will teach from poolside to help maintain social distancing
  • Your child will come to their usual lesson at their usual day and time
  • All swimmers are still asked to arrive ‘beach ready’ where possible although changing rooms are available for all.
  • Spectators are allowed for all lessons, however, we do ask this limited to one adult per child to reduce congestion on poolside.
  • Adults spectating are politely requested to wear a face covering while on site.
  • Please do not arrive more than 5 minutes before the scheduled start time of your lesson, and leave promptly afterwards to avoid congestion.
  • Changeovers between classes may take slightly longer than usual to maintain social distancing but we will endeavour to deliver a 25 minute class within the lesson time frame.
  • Parent & Toddler customers will have full access to changing villages.
  • Entrance and exits will return to the facility's main doors.

Will changes be made to the gyms?

Gym layouts will be rearranged without strict need for social distancing.

Capacities will be increased.

Hand sanitiser and wipes will still be available and we ask customer to continue using them.

From 6th Sept advance bookings are no longer in place for gym use at any of our sites. We will monitor the use of advanced bookings and review regularly to determine the best approach for our customers.