As a thank you for your loyalty to us during the pandemic we are not charging you for any usage from 27th July until your payment on 25th August. Our membership prices have not been increased so your first payment will be the same as normal.
Existing members will not be charged for using the facilities from re-opening on 27th July until the first payment date of 25th August. Should you prefer to continue to freeze your membership this can be done for up to 3 further months by visiting https://harlands-cloud.co.uk/freeze/
At this stage we are allowing members to re-freeze for a further 3 months while you wait until you feel comfortable enough to come back in to our facilities.
Family Annual members will have the closure period added on to your current expiry date. This will be done for you, you do not need to contact us. You will also be entitled to freeze your family annual membership for up to a further 3 months by contacting firstname.lastname@example.org
Any freeze will have to be in place for all family annual members included in the membership.
To help us open safely our initial focus will be on opening swimming pools, gyms, and group exercise classes. Some badminton courts and 3G pitch hire will also be on offer. See here for more details.
All activities, including swimming, gym sessions, and group exercise classes will need to be booked in advance.
To register members will need their card number. If you have lost your card or cant find your original email from when you joined you will need to phone the centre.
How to guide to book online - members
Non-members do not need to register, instead add your activity to the basket and click anonymous non member. Add your name and card details to make your payment and complete your booking.
How to guide to register and book online - non members
To book online with junior prices you will first need to contact our reception teams for your child to be initially set up with a card number.
You can also book by calling the centres, which are open Wednesday 22nd July, Thursday 23rd July, and Friday 24th July 10.00am and 4.00pm and 9.00am until 1.00pm on Saturday 25th and Sunday 26th July.
Unattended sessions will not be refunded. Pre-paid members who fail to attend their bookings may be subject to penalties including booking restrictions and full cost recovery as per booking Ts & Cs.
In the early stages of re-opening our facilities swimming will be restricted to lane swimming with just 8 people in a double sized lane. The exceptions to this are teaching pools and the brine pool (at Walsall Gala), where capacities are reduced and bathers are expected to socially distance at all times.
All swims must be booked and paid for in advance, either online or by telephone.
Lanes will be designated as slow, medium or fast, please try and book the lane appropriate to your ability.
Please do not arrive early for your session, and leave as promptly as possible after your swim.
Although changing villages and showers will be open we ask that you minimise your usage by changing quickly and showering at home if possible.
One way routing is in place around the changing village and pool hall, please follow the signage as this will help us all adhere to social distancing.
Hand sanitiser is available throughout our facilities, please maintain good hand hygiene throughout your visit.
Children 12yrs and above are welcome to book a lane swim but must be able to swim continuous lengths.
No children under 12 are permitted in lane swims. Only children accompanied by an adult are allowed in the teaching pools and brine pool, where the usual child supervision ratios apply.
We are hoping to resume the Walsall Swim Academy in early September.
Cash paying Swim Academy customers will have credits frozen until we resume.
Aqua-therapy will be running at Bloxwich, Oak Park, and Walsall Gala (unfortunately a few sessions have been cancelled at Walsall Gala). Advanced booking is required, and capacities will be reduced.
New starters are not being accepted at this stage.
It is believe that the Coronavirus will spread easily in these environments. We will look to reopen them once government guidance allows.
Members will not get a discount while the sauna and steam rooms are closed, but have the option to freeze their membership until they reopen.
Customers can transfer a booking to another date and time at the same site by contacting the site where the original booking was made, providing that a minimum of 24 hours notice is given.
Any facility user, including our staff, who begin suffering Covid-19 symptoms will be asked to leave immediately and arrange to be tested. In line with the Coronavirus Act 2020 our facilities will cooperate with the test and trace programme to best protect the health of all of our employees and visitors.
No, but bookings can be made online or by telephone up until 15 minutes before the class start time.
Yes, but it is for personal use only and should not be used to wipe over equipment as our wipes are far more effective at killing Coronavirus germs.
We do not yet know when parties will be able to resume. Any parties not able to go ahead will be refunded in full, our centre teams will be touch to arrange a refund in the weeks leading up to your booking.
We do not yet know when event will be able to resume. Any events not able to go ahead will be refunded in full, our centre teams will be touch to arrange a refund in the weeks leading up to your booking.
We will look to re-start club usage gradually in line with sport specific NGB guidance. Our centre teams will be in touch to discuss arrangements