Coronavirus: Our leisure centres are reopening on Monday 27th July. Click here for customer frequently asked questions.  

COVID - 19 Update

We are pleased to confirm that we will be re-opening our Walsall Leisure facilities on Monday 27th July 2020.

During the closure the Walsall Leisure team have been working hard taking advice from leisure experts in UK Active and Sport England, to develop a framework of operating protocols so that we can provide you with safe facilities to use and enjoy.  

Our revised activity timetables and how to book will soon be available to view on our timetable page

FAQs

What social distancing measures are going to be in place?

How we are keeping you safe:

  • our buildings have been laid out to adhere to social distancing, for example gym equipment may be in a different area

  • limiting capacities in some of activities to help keep you safe

  • providing an enhanced cleaning regime and regularly cleaning contact points

  • providing sanitisation stations on arrival and throughout our facilities

  • instructing staff to follow isolating guidance when showing symptoms

  • coffee shops are take away only

How you can help:

  • do not visit our leisure centre if you have Coronavirus symptoms/COVID-19. Instead wait until you have no symptoms and have completed 7 days self-isolation or 14 days if a household member has symptoms

  • book and pay in advance and avoid cash transactions where possible

  • follow social distancing at all time while on site

  • where possible arrive dressed ready to exercise, for example arrive beach ready for swimming 

  • follow any one way directional arrows

  • wash or sanitise your hands regularly while using the facilities

  • wipe over any gym equipment before and after use using the disinfectant wipes that are provided

  • by being patient and respecting the efforts that our staff are making to keep you safe

When will my monthly membership payments start again

As a thank you for your loyalty to us during the pandemic we are not charging you for any usage from 27th July until your payment on 25th August. Our membership prices have not been increased so your first payment will be the same as normal. 

Can I freeze my membership

Existing members will not be charged for using the facilities from re-opening on 27th July until the first payment date of 25th August. Should you prefer to continue to freeze your membership this can be done for up to 3 further months by visiting https://harlands-cloud.co.uk/freeze/  

How long can I continue to freeze my membership

At this stage we are allowing members to re-freeze for a further 3 months while you wait until you feel comfortable enough to come back in to our facilities. 

What is happening for those with a family annual pre-paid membership

Family Annual members will have the closure period added on to your current expiry date. This will be done for you, you do not need to contact us. You will also be entitled to freeze your family annual membership for up to a further 3 months by contacting gymmemberships@walsall.gov.uk  

Any freeze will have to be in place for all family annual members included in the membership. 

I cancelled my direct debit whilst the centres have been closed, can I re-join?

Yes of course, we'd love to have you back! 

Re-join here

 

 

What activities will be available in Phase 1 of the re-opening?

To help us open safely our initial focus will be on opening swimming pools, gyms, and group exercise classes. Some badminton courts and 3G pitch hire will also be on offer. See here for more details.

 

What activities will be unavailable?

If an activity is not listed as running on our activities page, then it is temporarily not taking place. Over time we will safely open up more activities as industry guidance allows. 

 

How will I be able to book an activity?

All activities, including swimming, gym sessions, and group exercise classes will need to be booked in advance. 

BOOK NOW

To register members will need their card number.   If you have lost your card or cant find your original email from when you joined you will need to phone the centre.

How to guide to book online - members

Non-members do not need to register, instead add your activity to the basket and click anonymous non member. Add your name and card details to make your payment and complete your booking.

How to guide to register and book online - non members

To book online with junior prices you will first need to contact our reception teams for your child to be initially set up with a card number. 

You can also book by calling the centres, which are open Wednesday 22nd July, Thursday 23rd July, and Friday 24th July 10.00am and 4.00pm and 9.00am until 1.00pm on Saturday 25th and Sunday 26th July.  

 

What if I miss my booking slot?

Unattended sessions will not be refunded. Pre-paid members who fail to attend their bookings may be subject to penalties including booking restrictions and full cost recovery as per booking Ts & Cs. 

What changes are being made to public swimming sessions?

  • In the early stages of re-opening our facilities swimming will be restricted to lane swimming with just 8 people in a double sized lane. The exceptions to this are teaching pools and the brine pool (at Walsall Gala), where capacities are reduced and bathers are expected to socially distance at all times.

  • All swims must be booked and paid for in advance, either online or by telephone.

  • Lanes will be designated as slow, medium or fast, please try and book the lane appropriate to your ability.

  • Please do not arrive early for your session, and leave as promptly as possible after your swim.

  • Although changing villages and showers will be open we ask that you minimise your usage by changing quickly and showering at home if possible.

  • One way routing is in place around the changing village and pool hall, please follow the signage as this will help us all adhere to social distancing.

  • Hand sanitiser is available throughout our facilities, please maintain good hand hygiene throughout your visit.

  • Children 12yrs and above are welcome to book a lane swim but must be able to swim continuous lengths.

  • No children under 12 are permitted in lane swims. Only children accompanied by an adult are allowed in the teaching pools and brine pool, where the usual child supervision ratios apply.

What happens with my child's swimming lessons

We are hoping to resume the Walsall Swim Academy in early September. 

Cash paying Swim Academy customers will have credits frozen until we resume.

Will Aqua-therapy (formerly hydrotherapy) still be available? Are you still accepting new starters?

Aqua-therapy will be running at Bloxwich, Oak Park, and Walsall Gala (unfortunately a few sessions have been cancelled at Walsall Gala).  Advanced booking is required, and capacities will be reduced. 

New starters are not being accepted at this stage. 

Why are the sauna and steam room closed?

It is believe that the Coronavirus will spread easily in these environments.  We will look to reopen them once government guidance allows. 

Members will not get a discount while the sauna and steam rooms are closed, but have the option to freeze their membership until they reopen. 

Do I have to wear a mask when entering the centre or in the gym?

No, by following our guidelines, maintaining excellent hand hygiene, and adhering to our social distancing measures we believe that our facilities are safe places to enjoy without using masks or face coverings. Should you feel more comfortable using one then you are welcome, but we ask that you consider the safe fitting and disposal of it as per this NHS guidance https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home#face-coverings 

What if I am unable to attend my booking through having to self isolate?

Customers can transfer a booking to another date and time at the same site by contacting the site where the original booking was made, providing that a minimum of 24 hours notice is given. 

What happens if someone in my session becomes unwell with COVID-19?

Any facility user, including our staff, who begin suffering Covid-19 symptoms will be asked to leave immediately and arrange to be tested. In line with the Coronavirus Act 2020 our facilities will cooperate with the test and trace programme to best protect the health of all of our employees and visitors. 

Am I able to turn up for a session without booking?

No, but bookings can be made online or by telephone up until 15 minutes before the class start time. 

Can i bring a towel to the gym or classes

Yes, but it is for personal use only and should not be used to wipe over equipment as our wipes are far more effective at killing Coronavirus germs. 

Birthday parties

We do not yet know when parties will be able to resume. Any parties not able to go ahead will be refunded in full, our centre teams will be touch to arrange a refund in the weeks leading up to your booking.

Event bookings

We do not yet know when event will be able to resume. Any events not able to go ahead will be refunded in full, our centre teams will be touch to arrange a refund in the weeks leading up to your booking.

Club bookings

We will look to re-start club usage gradually in line with sport specific NGB guidance. Our centre teams will be in touch to discuss arrangements