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Housing support information

Owner occupiers

Home repairs, improvement and maintenance

The maintenance, repair and improvement of a home is the owner’s responsibility to arrange and pay for. There are however funds that may be able to assist with specific works. These funds are not from the council.

There is no guarantee of any funds / money being available and the decision to help or not rests with them (and the council has no say in this).

The council frequently gets asked about the following types of work / help especially as to whether we know of any loans or grants to help with them. Our position as at March 2020 is as follows:

Double glazing (first time or repairs)

The Council is not aware of any grants or funds to help with these items.

New external and internal doors

External wall insulation

Roof repairs (non-storm damage)

Works to improve gardens (front or rear)

Drop kerbs

Help with repairs to an empty home

Repairs to homes after flooding / storms or similar acts

Owners should contact their own home insurance company to see if there is any help with these works.

Home adaptations for a disabled person

Please see separate Disabled Facility Grant (DFG) web page

Repairs for broken boilers or heating systems

See 1. below

Improving home insulation (loft and cavity

See 1. below

New gas central heating where the house has no gas supply (and or meter) at all.

See 2. below

Improving home energy (including help with boilers) and or insulation

Different organisations provide different types of funding and these regularly change and are all outside the Council’s control. We try to keep this web-page as up to date as possible but cannot guarantee that all funds are still open for applications.

Energy company obligation flexibility scheme (ECO Flex)

This is a good source of help if you have a low income and your home is hard to heat or you are vulnerable to cold.  In line with government requirements the Council has published a set of criteria for the contractors undertaking ECO Flex to check that the property (house or flat) and residents both qualify. Typically anyone with a household income of more than £28,000 will not qualify.

The government requires all ECO-Flex applications to be considered for approval by the local council. In Walsall we do this in line with our published ECO-Flex statement. The money for the works however is not the Councils and as above we have no control over whether help is available or not.

The scheme has been very successful so far with over 650 households across the Borough already benefitting from energy efficiency measures paid for directly through funds from the energy companies (i.e. not the council funding).

The list below shows the organisations (in alphabetical order) who have completed 10 or more ECO Flex schemes in Walsall since January 2019. The council does not recommend any contractors (these or others) and the decision to choose a contractor is solely the responsibility of the grant applicant / home owner.

Organisation Name

Telephone number

Website / email

Baxter Kelly

 01902 601499

Berks Insulation


Broad Oak Properties Ltd

 01782 550371

Central Green Installations

 0121 500 5110

Energy Saving Group

 0800 292 2119

Go Green Alliance

0330 99 0330 998 or 0641 8 0641

Origin Energy Services Ltd

 01332 293049

Shropshire Green Energy Centre

 01952 505506

Skilled Force Ltd

 01204 796 935

Urban Renewal Power

 0114 247 3085

The money for the works comes from energy suppliers and it is the responsibility of the contractor to secure this money from them.

Gas central heating for those who have no gas to their homes

The Council has previously secured money from the Warm Homes Fund Charity and Eon to help owner occupiers who have no gas supply to their home at all. In most cases this has paid for a gas supply, meter and full gas central heating system.

We are continuing to develop new bids for more funding. If you have no gas meter at your home and are interested in being considered email: So that your enquiry can be logged quickly, please use in the subject field of your email: WHF enquiry – no gas – and then list your address.

Please include your contact phone number too.

Please note there is no guarantee of any funding.

Walsall homelessness forum november 2020

On 12 November, Walsall's Homelessness Steering Group hosted the Walsall Homelessness Forum 2020 event online, launching a video to showcase best practice and share some of the partnership work happening to tackle homelessness across the borough. Following attendee feedback received after the successful 2019 forum, the Walsall Homelessness Forum 2020 focused on homelessness and domestic abuse, young people and adult social care. We welcome your feedback please fill in this short survey and tell us what you think about the videos or what you would like to see in 2021. 

A link to the Walsall Homelessness Forum 2020 video is available below, as well as individual links to each of the three specific themes covered in the video.