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Domestic Violence

Accessing Refuge Accommodation and Support 

A refuge is a safe place for women and children escaping domestic violence and abuse. The address is confidential and should not be disclosed. 

Refuge staff provide residents with the foundation they need to begin a new life, free from fear and harm. They help people to overcome the impacts of violence and abuse and offer a huge range of practical and emotional support. This might include support on housing, education, accessing benefits, or immigration, or it might mean helping to achieve better health and wellbeing.


Covid-19  (Coronavirus) and Domestic abuse 


We know that this is a difficult and challenging time for all. In particular  for adults and children living with domestic abuse and the professionals working hard to support them. Avoiding public spaces and working remotely can help to reduce the spread of COVID-19, but for many survivors, staying home may not be the safest option.

If you are homeless or need housing advice you can call the councils Money Home Job team on  01922 652250 or email You can also contact Black Country Women’s Aid for further advice and help. 


Finding Refuge Accommodation 


Walsall council has commissioned a refuge which has 24 bed spaces and  3 safe houses.  To check availability please call: 01922 746574.

Other Local refuges you may wish to contact directly for help advice include: 

• The Haven Wolverhampton (Tel: 01902 904677) 

• Sandwell Refuge : 0121 552 6448 


For Immediate support call the National Domestic Violence Helpline on 0808 2000 247 or if you are in immediate danger dial 999.


To Access Support 


Black Country Women’s Aid Can be contacted for the Independent Domestic Violence Adviser (IDVA) services (which includes counselling, advocacy, legal help, IDVA support) and can also be contacted for help on Refuge Space availability via The Gold Book. The Gold Book is a subscription service which identifies local and national refuge bed spaces.  


• All Services - Please call to ask for advice or access any of our support services. This line is staffed from 9am to 5pm Monday to Friday. 0121 553 0090 

• 24 hour helpline - If you need advice or are seeking a refuge place outside of office hours, call this number. 0121 552 6448 

• Young people’s phone/text line This line operates between 9-5 weekdays. Any texts or messages received outside of these times will be responded to in normal working hours. 07581 492 806