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Homebreadcrumb separatorHealth and social carebreadcrumb separatorAdult social carebreadcrumb separatorDo you need help or already receiving our help?breadcrumb separatorEquipment to help you live at homebreadcrumb separatorCommunity Alarms and Telecarebreadcrumb separatorHave your say - Community Alarm Service consultation

Have your say - Community Alarm Service consultation

This consultation closed Friday 21 September 2018. Consultation into public views on Walsall Council’s Community Alarm Service and the future of the service has now closed.


The Community Alarm Service includes a special pendant worn around the neck or on the wrist or clothing, which the service user can press if they need urgent help at home. Currently, the service is available to Walsall residents free of charge, irrespective of need or frequency of use and more than 7000 people have the service installed in their home.

Over the past eight years (2010/11 to 2017/18), Walsall Council has, through widespread efficiencies, service changes and restructures, made savings of approximately £160 million. However, due to ongoing reductions in government funding and increasing costs, the council continues to face significant financial pressures and needs to save a further £43 million over the next three years to 2020/21.

At Full Council on 23 February 2017, councillors discussed the authority’s four year financial plan up to and including the year 2020 and approved the budget. As part of this process, Cabinet agreed savings of £567,000 to be delivered against the Community Alarm Service.

If we are unable to make these savings then they will have to be found in other ways — by increasing council tax, introducing other fees and charges or by cutting other important Adult Social Care services.

How these savings are to be made now has to be decided and Walsall Council sought the views of service users, family members, carers, stakeholders and responders on a range of possible options. View the options put forward for consultation here: Community Alarm Service consultation – options  

For further information, please view the Community Alarm Service consultation — Frequently asked questions

For any further enquiries please call 01922 652777 or email and someone will be able to assist you.