Homebreadcrumb separatorHealth and social carebreadcrumb separatorAdult social carebreadcrumb separatorHaving your say about social care services

Having your say about social care services

Comments, Compliments and Complaints procedures
We welcome your comments on the services you receive from us. If you’re not satisfied or happy we want to know. This enables us to put things right. It also gives us a chance to find out how we can improve services generally. If many people are unhappy about the same or similar things it tells us what we need to address with that service.
To make a comment, compliment or complaint, please complete the online form below:
If you prefer to send a written complaint, please click here , print out the blank form, write in your information and post it to the address below. You can use the contact details below to request a reply paid envelope from the customer care team.
If you wish to view a copy of our complaints procedures for either adults services or children's services, please contact the customer care team.
Contact us
Customer Care Team
3rd Floor Civic Centre
HR Suite
Lichfield Street
Darwall Street
WS1 1TP
Telephone 01922 650487
Email customercareteamsocialcare@walsall.gov.uk
Personal Budgets
If you have concerns about the possible misuse of someone’s Personal Budget for adults social care, you can complete a complaints form. Wherever possible, we will respect the confidentiality of people who wish to remain anonymous when reporting their concerns.
Getting involved
We are committed to involving local people in decisions about services.  We want to go further than just what we legally have to do. We want to ensure all interested individuals and groups have the opportunity to be involved in the planning, prioritising and monitoring of our services. We want those who use services, relatives and carers, to be at the heart of our decision making processes.
Your care
Our aim is to work in partnership with you to help you find the best possible way to meet your individual needs.  We believe that being involved in decisions about health and social care is a right, not a privilege, that all users and carers have.
Looking in more detail
Sometimes we need to look more closely at particular parts of the services we provide to make sure they are doing the job, we do this using:
postal questionnaires
telephone questionnaires
group meetings
one to one interviews
You may or may not be asked to be a part of these reviews.  You do not have to take part in the review process but if you do it helps us to see what needs to change to make the service better for all who use it.
Your experience is valuable
We know that your experience is valuable and we will often ask you to put it to good use by becoming involved in the day to day running of the department in some of the following ways:
interviewing for new staff
planning what happens in a particular centre
assisting with staff training
membership to groups looking at specific problems
We need your help with these areas to ensure we provide you with the best possible services.  
How will we know we have made a difference?
The key to successful involvement is to show how services really have improved as a result of listening to people. By listening to what people say to us, and acting on the information we receive, we are involving you at the heart of service changes.
We will ensure we feedback to you regularly to tell you how your comments have helped shape the way services are arranged, delivered and evaluated.
Children's Services
View the Comments, Compliments and Complaints leaflet cover and form (PDF 804KB) and the leaflet information (PDF 231KB) for children's services
View the children's annual report 2009/10 (PDF 53KB)

To make a comment, compliment or complaint, please complete the online form below:
If you prefer to send a written complaint, please click on the link below, print out the blank form, write in your information and post it to the address below. You can use the contact details below to request a reply paid envelope from the customer care team.
Advocacy
If you need someone to help you speak up for yourself or support to make a complaint please contact:
The Childrens Society Advocacy
The Workspace
All Saints Road
Wolverhampton WV2 1EL
Telephone 0800 652 3839 or 01902 877563
Walsall Community Living Directory
The Walsall Community Living Directory is now available which is for everyone who lives and works in Walsall. If you use adult social care, health care or other help and support services, if you fund your own support, or simply wish to find out more about what services and events are provided in your local community, you will be able to find all this information and advice in one place.
The directory lists a variety of support services, organisations and events, including:
Money Matters
Help to Live at Home
Housing Options
Things to do
Staying Safe
Caring for someone
Health and Well Being
Getting About
Education, Training and Employment