Homebreadcrumb separatorAbout the Councilbreadcrumb separatorFirst Stop Shop

First Stop Shop


The First Stop Shop deals with a range of enquiries including:  

  • Benefits
  • Blue Badges 
  • Planning and Transportation
  • Local Taxation
  • Homelessness and Welfare Advice
  • Licensing
  • Credit Union

    How to find us

The First Stop Shop is located on the ground floor of the Civic Centre, in Darwall Street, Walsall – adjacent to the post office and directly behind the Town Hall on Leicester Street.
Postal address
First Stop Shop
Civic Centre
Darwall Street
Current opening hours - First Stop Shop
Day Opening Hours
Monday 08:45am - 5:15pm
Tuesday 08:45am- 5:15pm
Wednesday 08:45am - 5:15pm
Thursday 08:45am  5:15pm
Friday 08:45am - 4:45pm
Saturday Closed
Sunday Closed



How does it work?

On entry to the First Stop Shop you will be greeted by a member of our customer service team who will be able to deal with your enquiry(s) or signpost.  Our ‘Meet and Greet’ team will acknowledge your enquiry with a numbered queuing ticket.  This ticket enables us to monitor your waiting time and in turn our service to you. Your ticket number will be called in turn for the relevant service by an automatic calling system which will also display your number and the relevant customer service booth available on a visual display board.
 Booths offer the advantage of a one to one conversation with a trained assistant. Should further privacy be required interview rooms are available.
Some specialist services may require you to make an appointment with a specific officer or team this can be arranged by any member of our customer service team.

Customer complaints and comments
Your comments, compliments and complaints are important to us. We are committed to providing the best possible service to you, our customers.
For your convenience, we have an online form on which you can make comments, request services or make a formal complaint or compliment.

Contact us

First Stop Shop
Civic Centre
Darwall Street
Telephone 01922 650000
Email info@walsall.gov.uk