The First Stop Shop deals with a range of enquiries including:
- Benefits
- Blue Badges (hours 10:00 - 13:00)
- Credit Union
- Homelessness and Welfare Advice
- Local Taxation
- Licensing
- NASHDOM
- Planning and Transportation
- School Admissions
- Online Digital Support
How to find us
The First Stop Shop is located on the ground floor of the Civic Centre, in Darwall Street, Walsall
Postal address
First Stop Shop
Civic Centre
Darwall Street
Walsall
WS1 1EU
Current opening hours - First Stop Shop
| Day |
Opening Hours |
| Monday |
08:45am - 5:15pm |
| Tuesday |
08:45am- 5:15pm |
| Wednesday |
08:45am - 5:15pm |
| Thursday |
08:45am 5:15pm |
| Friday |
08:45am - 4:45pm |
| Saturday |
Closed |
| Sunday |
Closed |
How does it work?
On entry to the First Stop Shop you will be greeted by a member of our customer service team who will be able to deal with your enquiry(s) or signpost. Our ‘Meet and Greet’ team will acknowledge your enquiry with a numbered queuing ticket. This ticket enables us to monitor your waiting time and in turn our service to you. We also have a self serve ticket machine to gain a ticket yourself. Your ticket number will be called in turn for the relevant service by an automatic calling system which will also display your number and the relevant customer service booth available on a visual display board.
Booths offer the advantage of a one to one conversation with a trained assistant. Should further privacy be required interview rooms are available.
Some specialist services may require you to make an appointment with a specific officer or team this can be arranged by any member of our customer service team.
Customer complaints and comments
Your comments, compliments and complaints are important to us. We are committed to providing the best possible service to you, our customers.
For your convenience, we have an
online form on which you can make comments, request services or make a formal complaint or compliment.
Contact us
First Stop Shop
Civic Centre
Darwall Street
Walsall
WS1 1EU