Due to Coronavirus the Civic Centre is now closed until further notice
The First Stop Shop customer services deals with a range of enquiries including:
- Blue Badges (hours 10:00 - 13:00)
- Credit Union
- Homelessness and Welfare Advice
- Local Taxation
- Planning and Transportation
- School Admissions
- Online Digital Support
How to find us
We are located on the ground floor of the Civic Centre, in Darwall Street, Walsall
Current opening hours - First Stop Shop
||08:45am - 5:15pm
||08:45am - 5:15pm
||08:45am - 4:45pm
How does it work?
On entry to the Civic Centre you will be greeted by a member of our customer service team who will be able to deal with your enquiry, issue a ticket to use other council or specific services or signpost. We also have a self-serve ticket machine to gain a ticket yourself.
A ticket enables us to monitor your waiting time and ensure your ticket number is called in turn for the relevant service by an automatic calling system which will also display your number and the relevant customer service booth available on a visual display board.
Booths offer the advantage of a one to one conversation with a trained assistant. Should further privacy be required interview rooms are available against availability.
Some specialist services may require you to make an appointment with a specific officer or team this can be arranged by any member of our customer service team.
Wheelchair access: Yes - full
Access notes: Wide doors, ramp, loop system
Customer complaints and comments
Your comments, compliments and complaints are important to us. We are committed to providing the best possible service to you, our customers.
For your convenience, we have an online form
on which you can make comments, request services or make a formal complaint or compliment.
First Stop Shop Customer Services