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First Stop Shop


First Stop shop Picture

The First Stop Shop customer services deals with a range of enquiries including:  

  • Benefits
  • Blue Badges (hours 10:00 - 13:00)
  • Credit Union
  • Homelessness and Welfare Advice
  • Local Taxation
  • Licensing
  • Planning and Transportation
  • School Admissions
  • Online Digital Support

How to find us

We are located on the ground floor of the Civic Centre, in Darwall Street, Walsall

Postal address

Customer Services
Civic Centre
Ground Floor
Darwall Street

Current opening hours - First Stop Shop

Day Opening Hours
Monday 08:45am - 5:15pm
Tuesday 08:45am- 5:15pm
Wednesday 08:45am - 5:15pm
Thursday 08:45am  5:15pm
Friday 08:45am - 4:45pm
Saturday Closed
Sunday Closed

How does it work?

On entry to the Civic Centre you will be greeted by a member of our customer service team who will be able to deal with your enquiry, issue a ticket to use other council or specific services or signpost.  We also have a self-serve ticket machine to gain a ticket yourself.

A ticket enables us to monitor your waiting time and ensure your ticket number is called in turn for the relevant service by an automatic calling system which will also display your number and the relevant customer service booth available on a visual display board.
Booths offer the advantage of a one to one conversation with a trained assistant. Should further privacy be required interview rooms are available against availability.
Some specialist services may require you to make an appointment with a specific officer or team this can be arranged by any member of our customer service team.


Wheelchair access: Yes - full

Access notes: Wide doors, ramp, loop system

Customer complaints and comments

Your comments, compliments and complaints are important to us. We are committed to providing the best possible service to you, our customers.

Contact us

First Stop Shop Customer Services
Civic Centre
Ground floor
Darwall Street