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Council tax scams and how to avoid them

We may contact you by phone, email or text message to tell you that a payment is due or overdue, but our messages never ask for your bank details.

A message is a scam if it:

  • asks for card or bank details
  • says that you are entitled to a refund or band reduction
  • offers to write-off council tax arrears for a fee

Examples of a genuine Walsall Council text and email are shown below.

Genuine Walsall Council text example

Genuine Walsall Council email example

How to identify Council Tax scams and what you can do to avoid them - (GOV.UK).

If you have any doubt about a message you have received, contact us directly – do not give out your personal details.