Coronavirus: Latest information and advice 

Homebreadcrumb separatorCOVID-19 informationbreadcrumb separatorCOVID-19 - I need help (residents)breadcrumb separatorCOVID-19 - Supporting vulnerable residentsbreadcrumb separatorCOVID-19 - For Providers - Supporting vulnerable residents

COVID-19 - For Providers - Supporting vulnerable residents

Information for providers

Walsall Council’s Adult Social Care is closely following guidance from Public Health England to ensure that the people we support are protected and cared for safely in light of the current coronavirus pandemic.

We are making available up to date guidance for our providers, social care settings and staff to reduce the spread of the virus and to make sure that we are doing everything we can to safeguard those in our care. Information for residential, nursing, domiciliary and supported living providers is available at the links below. 


Support for Providers claimed to date (29 May 2020)


On this page you will find the following information: 

Letters to providers from Walsall Council (with appendices)


National and local guidance

Please view the COVID-19: guidance for residential care, supported living and home care produced by Public Health England for providers of residential care, supported living, and home care in the event of a COVID-19 outbreak.

The guidance sets out:

  • how to maintain delivery of care in the event of an outbreak or widespread transmission of COVID-19
  • what to do if care workers or individuals being cared for have symptoms of COVID-19.

National PPE guidance

There is updated guidance available from Public Health England on the use of PPE for those working in domiciliary care and in care homes:

COVID-19: how to work safely in domiciliary care 

COVID-19: how to work safely in care homes.

Public Health England has also produced guidance on recommended PPE for primary, outpatient and community care by setting, NHS and independent sector

Further information resources are below:


Local PPE guidance

Walsall Council PPE summary guidance can be found here Walsall Council COVID-19 national and local guidance for care providers


Shielding National Guidance

PHE's guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19 provides clear guidance on shielding, the appropriate equipment to be worn in various settings and highlights who the extremely vulnerable are for the purposes of the above PPE guidance for domiciliary care, supported living and extra care providers.


Social distancing local guidance

Walsall Council's guidance for health social care and community staff on social distancing


Care Quality Commission

The Care Quality Commission provides specific advice and guidance around COVID-19 for providers on their website.


Public Health England COVID-19 online reporting tool

PHE West Midlands provide an online reporting tool to inform them of outbreaks in nursing and resdiential homes. Use this link


Public Health Walsall on-call service

Public Health Walsall is offering an on-call service to provide health protection and infection prevention advice. The on-call service will be manned between 8am – 8pm, 7 days a week. For full details, please view the notice here.   



You will have been sent information directly about testing. The online portal can be accessed here


Provider posters and visual aids

Walsall Council has produced some posters care providers may wish to display to aid care workers and staff in cleaning and infection prevention and control measures:

The Infection Prevention Control Bulletin for domiciliary care staff - April 2020


Provision of Personal Protective Equipment (PPE) for Registered Care Providers

If you are a registered provider (residential care, domiciliary care or supported living), there is information available about the appropriate use of PPE available in the Walsall Council COVID-19 national and local guidance for care providers  and updated national Guidance: COVID-19 personal protective equipment (PPE)

If you require PPE you should continue to place orders through your normal/usual supply chain.

The government has made additional supplies available to wholesalers listed below:

If you are unable to source stock from these suppliers please contact the National Disruption Supply Line by calling 0800 915 9964 or emailing

If you are still having difficulty sourcing PPE you can contact Adult Social Care.


Provision of Personal Protective Equipment (PPE) Informal carers and personal assistants (PAs)

If you are an informal carer and need PPE please contact the Carers Centre on 07519 1234 24 or 01922 610 810.

If you receive a Direct Payment please contact your Direct Payment Support Service if your PA has PPE requirements.


Useful training resources and support


Wellbeing information

  • There is a range of information for you to access and share with your staff and residents about emotional health and wellbeing available on the COVID-19 mental health and wellbeing support page on the council’s website.

  • Managing loss of life​National guidance sets out all the guidance currently available to support those involved in managing coronavirus deaths, to ensure individuals are well protected and to make sure that any tragic loss of life is handled with the utmost respect and care. The list includes official government guidance and advice from relevant authorities, and will be regularly updated. Please view the GOV.UK guidance for those involved in managing COVID-19 deaths.

  • 4 Mental Health have launched ‘WellbeingAndCoping’ a free online resource offering calming and practical advice for anyone emotionally struggling during the coronavirus pandemic. The resource is suitable for professionals and the general public alike, and provides compassion, calmness and step-by-step guidance to help people build their own personalised physical and mental health wellbeing plan. If you would like to share the resource with someone who does not use or have access to the internet, please download and print the pdf WellbeingAndCoping resource.