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COVID-19 - Supporting vulnerable residents

Walsall Council’s Adult Social Care is closely following guidance from Public Health England to ensure that the people we support are protected and cared for safely in light of the current coronavirus pandemic.

We are making available up to date guidance for our providers, social care settings and staff to reduce the spread of the virus and to make sure that we are doing everything we can to safeguard those in our care. Information for residential, nursing, domiciliary and supported living providers is available at the link below. 

Information for care providers 


Visiting care homes in Walsall 

For people living in care homes, regular visits from family and friends are important for maintaining close relationships and supporting health and wellbeing. Find out the latest guidance about visiting care homes in Walsall. 

Find out more about visiting care homes in Walsall 


Domestic abuse support in the West Midlands during COVID-19

The council has compiled a directory of Domestic Abuse Information, Guidance and Resources that provides details of online resources, apps, helplines and chat forums available for families and professionals. 

If you and your children are experiencing domestic abuse, then know that you are not alone. Support is still available to you.

Please remember:

  • Try to keep a mobile phone with you at all times possible, fully charged.
  • If you are at immediate risk, call 999.

If you are scared that you might be overheard by the perpetrator, you can use the Silent System:

  • Dial 999, then instead of speaking to the operator, press 55.

For more information about help and support from West Midlands Police and Crime Commission, please visit 

SafeLives have put together some information and resources for people living with domestic abuse, and the professionals supporting them during this difficult time. The Staying safe during COVID-19: A guide for victims and survivors of domestic abuse leaflet provides guidance around general points to consider during self-isolation and staying at home, as well as safety planning advice. For more information, please visit

This Coronavirus and Domestic Abuse Support leaflet provides details of key contacts providing support across the West Midlands as well as some key regional and national helplines available during the coronavirus outbreak. 
Remember, in an emergency always call 999.


Making Connections Walsall

Making Connections Walsall is leading our local community response to COVID-19 (coronavirus) and is a friendly service for vulnerable people and families. To find out about support available please visit the Access help and volunteer to help page. 


Emotional health and wellbeing support

There is a wealth of services available that can offer you emotional health and wellbeing support, and you may find them especially helpful during this challenging time. This resource provides contact details and resources from a number of local and national services.