Coronavirus: Latest information and advice 

Homebreadcrumb separatorCOVID-19 informationbreadcrumb separatorCoronavirus (COVID - 19) help & support for Walsall residents

Coronavirus (COVID - 19) help & support for Walsall residents


As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your family. Walsall Council is looking to proactively support residents to minimise the financial impact of the outbreak.

If the income in your household has been affected by the coronavirus, we have put support in place to help with a loss or reduction in earnings/income which may affect your ability to pay your household bills.


If you rent your property

Help with your rent payments

Working-age residents will need to make a claim for universal credit unless you’re in an exempt group. More information can be found on our main benefits information page.

If you are a pensioner you may be eligible to claim housing benefits.

Ban on evictions and additional protection

The Government has announced measures to protect renters and landlords affected by coronavirus.

  • Emergency legislation to suspend new evictions from social or private rented accommodation while this national emergency is taking place.
  • No new possession proceedings through applications to the court to start during the crisis.
  • Landlords will also be protected, as the three-month mortgage payment holiday is extended to include buy-to-let mortgages.


Find out more



Council Tax

You may be able to claim a council tax reduction if you have a low income and your savings are not above £6,000 for working age people, and not above £16,000 for pensioners. There are questions on the form that ask how you have been impacted and we will use this information to see how else we can support you during this difficult time.


Make a claim for Council Tax reduction online


If you are not eligible to claim benefits but need some support temporarily while your income is disrupted, you can apply to have one of the following options applied to your council tax payments:


Option 1

If you currently pay your council tax in instalments due April to January, you can spread the year's charge over 12 months; April 2020 to March 2021.

Option 2

If you currently pay your council tax in instalments due April to January, you can have instalments due June 2020 to March 2021.

Option 3

You can have April and May instalments spread over your remaining payments from June 2020 onwards.


If you pay your council tax by direct debit, please let us know as much in advance of your direct debit being called as you can. Your direct debit instruction is sent to the bank in advance of your direct debit being called and we may not be able to accommodate your request on short notice. If we cannot apply the change straight away, it will be reflected in your next instalment.


If you wish to take up one of the above options please fill out our request form using the link below with your council tax details and what option you would like to request.  Please ensure that you complete the form fully with your contact information and only submit the form once. We will be in touch with you within the next 14 days. 


If you have already submitted a form and are waiting to hear from us please do not submit another. Your request have been received and you will hear from us within 14 days


Council tax instalment options request form


Trouble paying your council tax bill?

The Government has announced that there will be extra help for council tax payers due to the coronavirus situation. We appreciated that many of you will be affected and we intend to help those who are most in need. On this basis, for those of you who are working age and qualify for council tax reduction, please see above for more details and how to apply, an extra award of up to £150.00 will also be made to your council tax account further reducing your instalments or bringing your account balance to zero for 2020/2021.


If you are struggling making payments towards your account as a result of COVID-19, please get in touch with us as there are a number of ways we can help you. We may need to understand your finances to offer the right support.  You can do this via our partner We are able to create arrangements that work for you and your current financial situation


Remember to share your completed budget with us at the end and we will call you back to discuss the options available.


Why use IE Hub?


  • Industry standard. IE Hub uses the industry standard Income and Expenditure form, so you know you are answering all of the right questions.
  • Quick. IE Hub tailors the process to you, removing any unnecessary or irrelevant questions. 
  • Easy.  You can share your budget easily by adding Walsall Council to your share list.  Once we have received this we will give you a call to discuss an appropriate way forward.
  • Convenient. You can fill in the information in your own time using any device – computer, tablet or mobile. 
  • Complete once, use many times. You only have to complete your Income and Expenditure information once. By using IE Hub you can send your completed form to anyone who has asked for this information from you. If they aren’t on our growing share list, don’t worry you can print, download and email your information simply using IE Hub.
  • Safe. Your data will be safe, you will always have control of your data and who sees it.
  • Free. IE Hub is free to use.


Help with energy bills

The Government has negotiated an industry agreement signed by all UK domestic energy suppliers effective immediately. 

  • Prepayment and pay-as-you go customers will remain supplied with energy through challenging times.
  • Support will be available to all customers in financial distress.


See what help is available


Other housing and welfare assistance

We also have a housing and welfare service that can help with housing issues, food, gas, electric and other essentials. You can contact this team by emailing: or calling 01922 652250. For information on these services please visit the Housing and Welfare Support Service pages


We have been made aware that there is currently a text message scam active that invites you to click a link in order to claim a £435 refund on your council tax as part of coronavirus relief. There is no council tax refund scheme in place. For help with your council tax during this time, please see below.


More information on council tax scams, and how to avoid them, can be found at – How to identify Council Tax scams and what you can do to avoid them