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Council Tax Scams



There are a number of scams related to Council Tax. Typically, these involve you getting a message or a phone call saying that you are entitled to a refund and asking for card or bank details to send the refund to. One or two scams claim to be able to write off council tax arrears for a set fee.


We do not send out such messages. You might get a message/email from us reminding you that a payment is due, or overdue, see examples of these. Please see below for information on the latest scams we have been made aware of by our residents.  If you are in any doubt, please do not give out your personal details and contact Walsall Council direct using one of the methods on our main page.


The government have put together some guidance on Council tax scams and can be found at https://www.gov.uk/guidance/council-tax-and-business-rates-scams


Listed below are a few of the scams we have been made aware of. 


Banding Reductions


External companies are contacting local people and offering to help them appeal against their property's Council Tax banding in return for a fee of up to 35% of any refund issued. This is not illegal, but you can appeal yourself, for free, through the Valuation Office at https://www.gov.uk/challenge-council-tax-band or by phone on 03000 501501


Refund Scams


From time to time we are made aware that residents have received calls and are told they are entitled to a council tax refund. In order to receive this refund, they are asked for their bank card number/account details. The caller knows details about the person such as their name, address and council tax banding.


We will never ask you for your card details over the phone in order to arrange a refund. If you have been a victim please contact the police straight away, or report it to Action Fraud using the following link  - https://www.actionfraud.police.uk


Debt write off scams


Some vulnerable residents have received phone calls from an organisation claiming to be acting on behalf of the council tax collections department, stating that their council tax band has been incorrectly assessed previously and has been increased to the next band up. However if you pay £165 as a one off fee, the arrears will be written off. 


If you are in any doubt about any communication you have received, please do not give out your personal details and contact Walsall Council direct using one of the methods on our main page.