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The Community Trigger

ASB Case Review – 'Community Trigger'

The Anti-Social Behaviour Crime and Policing act 2014 introduced a number of measures to improve the way in which partner agencies work together to tackle Anti-Social Behaviour (ASB) and in doing so support the communities they serve. These include a number of measures designed to give victims a greater say in how ASB is dealt with.  The Community Trigger gives victims of ASB the ability to request a review of the way in which their ASB case has been dealt with if a locally agreed threshold or trigger has been met.

Agencies including councils, the police, local health teams and registered providers of social housing have a duty to undertake a case review when the threshold has been met. Agencies in Walsall are committed to tackling the harm caused by ASB but accept that we may not always get it right and the trigger is a way of empowering victims and holding agencies to account. The review will bring agencies together in a joined up problem solving approach to find a solution.

What is Anti-social behaviour?

Anti–Social Behaviour is defined as ‘behaviour causing harassment, alarm or distress’ to members of the public and is a broad term describing day-to-day incidents of crime, nuisance and disorder that can make the lives of those that suffer it a misery.  The broad nature of ASB means that responsibility for dealing with it rests across a number of agencies and the review will help to ensure that those agencies are working effectively together to reduce the harm persistent ASB can cause.  

The threshold for a Community Trigger is detailed below

  • If you (as an individual) have complained to the council, police or a registered housing provider (social landlord) about three separate incidents of anti-social behaviour in the last six months.
  • If you (as an individual) have complained about one incident of crime motivated by hate (due to race, religion, disability, sexual orientation or transgender identity) in the last 6 months and feel that no action has been taken.
  • If five individuals in the local community have complained separately to the council, police or registered housing provider (social landlord) in the last six months about the same incidents of anti-social behaviour and it is felt that no action has been taken
  • In addition, when making the decision about whether the threshold has been met, the harm being caused by the behaviour will also be considered.

What will happen when a review request is received

The request for a case review can be made by the individual suffering ASB or with their permission by someone acting on their behalf; this could include friends, family, support workers or other professionals.

When a request is made you will be asked to provide details of the incidents of ASB and will be asked questions about how this has affected you. This information will then be used by agencies to determine if the threshold for a review has been met.

If the threshold for a community trigger has been met the agencies involved in your case will conduct a review of the way in which it has been dealt with. This will be led by an agency with no or the least involvement in the matters reported. If it is felt that further action is required a plan will be agreed detailing the additional steps that need to be taken to address the ASB. You will be kept informed throughout the process.

The trigger is designed to ensure that ASB has been effectively dealt with and that appropriate action has been taken.  It is not a means to get additional service and the outcome of the review may be that all appropriate steps have been taken. It is also recommended that communities and agencies work together in the first instance to tackle the ASB and that the Community Trigger should only be used when this has failed to resolve the issue.

You will also be able to request a review of the way in which your application and any subsequent review was dealt with.

How to use the Community Trigger and request an ASB Case Review

All requests for a trigger are made via the council’s Community Protection Team. The team will work with other agencies throughout the process. The contact details for the Community Protection Team are detailed below:

Telephone   01922 653060
Contact us by email

You can also contact the Community Protection Team directly to ask any questions you have about the Trigger and the process that is followed.