All mainstream schools have a teacher who is their special educational needs co-ordinator (SENCo).
Private and independent day nurseries also have a named SENCo.
What a SENCo does
The SENCo will listen to your child's views and feelings, and work out what they need to make learning easier.
They'll also:
help you to understand what your child needs, and keep you updated
put a SEN support plan in place
help you through the EHC process
make referrals to help your child (for example, speech therapy or educational psychology)
They are also responsible for:
how the school's SEN policy works
making sure that teachers and other professionals know what their responsibilities are
co-ordinating extra support for pupils with SEN
talking with parents/carers, teachers and other professionals
What to do if you're not happy with your SENCo support
A SENCo should always base their decisions and actions on the SEND Code of Practice. If you feel that they have treated you or your child unfairly, you should talk to the school's headteacher.