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Care Act 2014

The Care Act 2014 was implemented in April 2015; it required Local Authorities to provide care and support in a different way.

The main focus of the Act is to promote wellbeing and support people to maintain their independence. The Act places a duty to help prevent or delay the need for ongoing care and support.

Other areas of the Act that may change how people receive their care are shown below.


The Care Act means that Carers have a legal right to receive care and support where they have eligible needs. Where appropriate, Carers will be supported, so they can continue to provide care for others but also ensure their own wellbeing is being looked after.

More information about Carers.

Information and advice

The Care Act requires all councils to provide information and advice on how people can lead healthier and more active lives.  It also explains what further care and support will be available, should the need arise. Walsall Council have the Walsall Community Living Directory, which provides resources and information, advice and support to enable people to find appropriate information and solutions for themselves.

Needs and eligibility

The way care and support needs are assessed in England has changed. This means that any decisions made about the help you receive will consider your wellbeing and what is important to you and your family.

Why not try our Self- Assessment and Information Guide , which can help you understand if you are eligible to receive help. It can also put you in touch with the right organisations to help and support you

Personal budgets and direct payments

The Care Act states that from April 2015 councils will need to allocate a personal budget to all people who are eligible for support. The personal budget is the amount of money needed to cover the cost of a person’s eligible support.

Anyone who is eligible will also be offered a direct payment. Many people in Walsall already receive direct payments. This means individuals have total control of how they receive the best care and support for them.

More information about Personal Budget and Direct payments

Support planning and reviews

A person’s support plan will be reviewed on a regular basis and if or when their needs change. This way the support plan remains personal and appropriate to the needs and wishes of the person.

The Care Act aims to provide people with maximum control over how their needs are met. Effective support planning makes sure a person is always at the centre of their support plan and fully involved at all stages.  Personalised support planning enables a wide range of support options to be explored, so they best meet the needs of the individual.

Financial reforms

In April 2016 a number of financial reforms were due to be introduced. These included changes to capital thresholds, the cap on care costs and appeals. On 17 July 2015, the Government announced that it was postponing the introduction of these reforms from April 2016 until April 2020.

More information about Charging for social care services.

Safeguarding and making safeguarding personal

The Act establishes a clear legal framework for how local authorities and other statutory agencies should protect adults with care and support needs who are at risk of abuse or neglect.

This includes the Local Authority’s duty to make enquiries or cause them to be made, and on established Safeguarding Adults Board Safeguarding Adults Board; with statutory members being The Local Authority, Clinical Commissioning Groups (CCG) and the Police. Safeguarding Adults Board arranges Safeguarding Adult Reviews (SARs) as per defined criteria; publish an annual report and strategic plan. All these initiatives are designed to ensure greater multi-agency collaboration as a means of transforming adult social care.

Making Safeguarding Personal requires all agencies to evidence that the person’s wishes and feelings are central to the development of outcome focused safeguarding, which balances the need for safety with the person’s views on quality of life.

More Information about Adult Safeguarding


Transition relates to a young person who receives care and support from Children’s Services, who is about to become 18 years old. On turning 18, their care is transferred to Adults Social Care. The Care Act means that Local Authorities have to improve working between teams to ensure this transfer is a smooth one.


The Care Act extends the current right to advocacy support. Advocacy helps to make sure an individual is fully supported in making the right decisions for their care and support.

More information about Advocacy

More information about the Care and support statutory guidance  

Last Reviewed: March 2020