The death of a loved one at any time is difficult. To avoid causing you additional stress we are registering deaths by telephone. You will still need to book an appointment, but you must not attend the Register Office in person. Please book an appointment online
. Our Registrar will call you during your pre-booked appointment time and take the registration details.
How to register a death
All deaths must be registered within 5 days. Please send an email if you are unable to register a death within 5 days. Explain your situation to us and provide your phone number. We will call you back to help find a solution.
You will be able to order, and pay for, death certificates with a debit or credit card at the time of your appointment. The certificates will then be posted to you. The paperwork for the funeral will be sent directly to the cemetery or crematorium and the funeral director.
Book an appointment
Who can register a death
The following people may register a death (in order of preference):
- a relative of the deceased
- a person present at the death
- a senior administrator from the hospital (if the person died in hospital)
- the manager of the carehome where the person died
- the occupier of the building where the person died
- the person making funeral arrangements (not including the funeral director)
The medical certificate showing the cause of death (signed by a doctor) will have been forwarded to the Registrar.
If the coroner has ordered a post-mortem these details will be sent directly to the Registrar.
The Registrar will telephone you within 30 minutes of the time of your appointment on the number you provided when booking.
Please have details of the funeral director on hand so that we can send the necessary forms to them following the registration.
To make sure we have the correct information, we recommend you have these documents to hand (where available), the deceased's:
- birth certificate
- proof of address (e.g. utility bill)
- medical card or NHS number
- marriage or civil partnership certificate (if applicable)
You'll need to tell the registrar:
- the person's full name at the time of death
- any names previously used, eg maiden name
- the person's date and place of birth
- their last address
- their occupation
- the full name, date of birth and occupation of a surviving or late spouse or civil partner
- whether they were getting a State Pension or any other benefits
What will you get
When you register a death:
- a certificate for burial or cremation (green form), which gives permission for burial or cremation, will be issued to your funeral director and/or the cemetery or crematorium
- you will be sent a certificate of registration of death which you may need to fill in and return if the deceased was getting a state pension or benefits
- you can buy copies of the death certificate, these cost £11 each at the appointment, and will be issued by post, but you can buy more copies of the death certificate later
Death registrations for the district of Walsall
By law, you need to register a death within five days unless the coroner has requested a post mortem or an inquest.
All death registrations will now be completed by telephone between the hours of 9:30am and 4pm Monday to Friday
- The Medical Certificate of Cause of Death (MCCD) will be issued by hospital / GP Practice and scanned to Walsall Register Office
- As the Informant you will need to book a death registration appointment online to register the death
- The Registrar will ring you at the time of your appointment
- The Registrar will ask you for details of the person who died. It would be helpful but not essential if you have documents to hand showing details of the deceased e.g. birth / marriage certificate / passport and last address
- The Registrar will check all the details with you to make sure they are correct and your name as the Informant will be shown on the registration
- Details of the death will be captured on the Tell Us Once system with information of what to do next provided
- The form for burial or cremation (‘Green Form’) will be scanned to your Funeral Director to allow funeral arrangements to be made
- The Registrar will take payments for death certificates, if requested
- We will issue a form BD8 so that if the person who died was receiving any benefits or State Pension, you can use this form to ensure that those payments are adjusted
- Death certificates and the form BD8 will be posted to your home address
This procedure also applies to out of hours registrations. Out of hours registrations can be arranged by calling the Standby Bereavement Officer on 07734 544806 during the following times:
When to contact out of hours team
8:30am - 12pm
Sundays & Bank Holidays
9am - 10am
Death referred to Coroner
In certain circumstances a death is referred to the Coroner for further investigation. You may want to see more information of what is involved.
There is a short guide giving information about what will happen if the Coroner chooses to investigate a death on GOV.UK.