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Missed bin collections

Bins can be collected anytime between 6.30 am – 4.00 pm

Do not report a missed bin if:

  • you didn't put your bin out by 6.30 am on your scheduled bin collection day
  • your bin was not presented for collection at the edge of your property. The crew only collect from the footway (unless you have an assisted bin collection)
  • your bin contains incorrect materials -  if you are unsure, check what goes in your bins 
  • your bin lid does not close
  • the bin is too heavy

Contact us to report a missed collection. Allow 24 hours after your collection was due so that we have all the information we will need from our crews to be able to help you effectively.