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Missed bin collections

Bins can be collected anytime between 6.30 am – 4.00 pm

Do not report a missed bin if:

  • you didn't put your bin out by 6.30 am on your scheduled bin collection day
  • your bin was not presented for collection at the edge of your property. The crew only collect from the footway (unless you have an assisted bin collection)
  • your bin contains incorrect materials -  if you are unsure, check what goes in your bins 
  • your bin lid does not close
  • the bin is too heavy

Contact us to report a missed collection. Do not report missed bins on the day of your collection. Report missed bins by 4pm on the next working day so that we have all the information we will need from our crews to be able to help you effectively.