The council may contact you by either sending a text message, email reminder or by phone before taking further recovery action. The Council may also contact you by text message in order to determine correct liability.
This service can prevent statutory recovery documents being issued and may help customers avoid paying expensive costs.
Whilst this service is offered to prevent customers falling further into arrears, it should not be relied upon and may not always be available. It is your responsibility to maintain the instalments due on your account in line with the demand notice issued and failure to do so will result in recovery action being taken.
The Council has adopted this service to collect outstanding council tax. The Revenues Department will therefore not send marketing information, or pass your details onto 3rd party marketing companies.
However, this authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
Templates of these methods of communication are pictured below.
Text message example
Dear Joe Bloggs,
Council Tax account number: (88888888)
Property address: (full property address)
We recently contacted you regarding the arrears on your Council Tax account. Your account is still showing in arrears
please make payment using the links below. If you cannot make payment, please contact us immediately on 01922 658928
to avoid further recovery action being taken against you.
Walsall Council Tax Department
IF THIS EMAIL IS MARKED PRIVATE OR CONFIDENTIAL - PLEASE RESPECT CONFIDENTIALITY AND DO NOT SHARE OR
FORWARD IT TO ANYONE ELSE WITHOUT THE EXPRESS CONSENT OF THE AUTHOR. The information in this message should be
regarded as confidential and is intended for the addressee only unless explicitly stated. If you have received this message in error it must be deleted
and the sender notified. The views expressed in this message are personal and not necessarily those of Walsall MBC unless explicitly stated.
E-mails sent or received from Walsall MBC may be intercepted and read by the Council. Interception will only occur to ensure compliance with
Council policies or procedures or regulatory obligations, to prevent or detect crime. You should also be aware that any email may be the subject of a
request under Data Protection, Freedom of Information or Environmental Information legislation and therefore could be disclosed to third parties.
E-mail Security: Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise
you not to email any information, which if disclosed to unrelated third parties would be likely to cause harm or distress. If you have an enquiry of this
nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise
that there can be no guarantee of privacy.