How to register for MyAccount

MyAccount lets you use lots of council services online in one place. Find out how to sign in or register.

How to register for MyAccount – video guide

This short video shows you how to sign in if you already have an account, or register if you're new.

How to sign in

1. Select sign in / register at the top of your screen.
2. On the next page, select sign in / register again.
3. Follow the on‑screen steps to sign in.

How to register if you don't have an account

You need to register before you can use MyAccount.

1. Select sign up now.
2. Enter your email address and select send verification code.
3. Check your email and enter the code we send you.
4. Select verify code.
5. Create a strong password.
6. Enter your name and select register.
7. Enter your address, date of birth and contact number.
8. Choose how you want us to contact you: 
   • email
   • text
   • post
9. Select update.

You are now signed up.

What you can do with MyAccount

Once you are signed up, select sign in / register to manage your MyAccount.

With MyAccount, you can:

• access services online
• report problems to us
• apply for council services

If you need help

If you have problems signing in or registering, you can:

• go to a Walsall Connected hub, where we'll show you how to use MyAccount
• phone the customer experience centre and we will take you through the process

Protecting your information

Any data collected as part of the application will be used in accordance with data protection law and the UK GDPR. Find out more about how we process your data.