Register for social housing in Walsall

If you want to be considered for social housing in Walsall, you must join the Walsall housing register.

Not everyone who applies will be offered a property. Demand for social housing far outweighs the number of homes available.

How to join the housing register

You can do this online.

Apply to join the housing register

The application is made through a secure third‑party customer portal. You’ll be asked to provide personal information and upload documents to support your application. Please only provide information that’s relevant to your circumstances.

For details about how your information is used, view our privacy statement.

Help with your application

If you need help to apply, you can:

visit one of our Walsall Connected sites and our staff will take you through the online registration process
call our customer experience team (choose option 7)

How social housing works in Walsall

Walsall Council does not own any social housing. Social and affordable rent homes in the borough are owned and managed by housing associations.

Housing associations pass 50% of their empty properties to the council each week. We use our housing allocation policy to prioritise applicants and match suitable households from the register. This helps ensure homes are allocated fairly and to those in the greatest housing need.

Find out more about housing allocation bands.

What happens after you apply

Once we receive your application, we may phone you to discuss it. If not, you will receive a letter from us about your application. We may ask you to provide evidence of your circumstances, such as:

supporting evidence from doctors or occupational therapists
proof of identity for everyone in your household

Other housing options and further help

Social housing is in very high demand, and there are other options that may help you find a home more quickly.

You may wish to:

apply directly to housing associations. Their contact details are in the 'Access to Housing' booklet on the housing associations webpage. You can also find out more about housing associations in Walsall.
consider renting from a private landlord
join Home Swapper if you already rent from a housing association and want to swap homes
apply for a discretionary housing payment (DHP) if you receive benefits and need help with costs such as a deposit, rent in advance, or moving expenses